Privacy Policy for Rock Ridge Media

Last updated: February 8, 2026

Thank you for choosing Rock Ridge Media. This document outlines our Privacy Policy, including how we handle and protect personal information. This document may be updated periodically without notice, so please review it regularly.

Your privacy is important to us. This Privacy Policy outlines how Rock Ridge Media collects, uses, and protects personal information, including information gathered for SMS marketing. By opting in to receive SMS messages from Rock Ridge Media, you consent to our collection and use of your information as described below.

1. Information Collection and Use

• Purpose Identification

Before collecting personal information, we will identify the purposes for which it is collected, such as providing marketing services, fulfilling orders, appointment confirmations, or sending SMS or email messages to opted-in recipients.

• Consent

By providing your personal information and opting in to receive SMS marketing, you consent to our use of this information for the specified purposes. We will not use your personal data for other purposes without your consent, unless required by law.

• Retention of Information

We retain personal information only for as long as necessary to fulfill the purposes for which it was collected. This includes maintaining records for legal, operational, or reporting obligations.

2. IMPORTANT NOTICES REGARDING SMS TEXT MESSAGING

We comply with the Telephone Consumer Protection Act (TCPA) and all applicable laws. Supported carriers include AT&T, Verizon, T-Mobile, Sprint, and most regional carriers. Carriers are not liable for delayed or undelivered messages.

ROCK RIDGE MEDIA LLC ("we," "us," or "our") DOES NOT share customer opt-in information, including phone numbers and consent records, with any affiliates or third parties for marketing, promotional, or any other purposes unrelated to providing our direct services. All text messaging originator opt-in data is kept strictly confidential.

• Opt-In and Communication Consent

When you provide your mobile number and opt in, Rock Ridge Media may send you SMS messages about upcoming appointments, service updates, offers, discounts, or promotions. Users may choose to receive only transaction-related messages, both transaction-related and promotional messages, only promotional messages, or no messages at all. Message and data rates may apply, and message frequency varies. You will only receive messages if you have explicitly opted in. We maintain timestamped records of all opt-in actions.

• Opt-Out Options

If you wish to opt out of receiving SMS messages or other communications, you may do so by replying "STOP," or by following the unsubscribe instructions provided in any message, or by contacting us directly.

• Security and Privacy

We use appropriate technical and organizational measures to protect personal information used for SMS marketing from unauthorized access, disclosure, and misuse.

3. Data Collection Methods

• Fair Collection

We collect personal information by lawful and fair means, with the individual’s knowledge or consent where appropriate.

• Relevance and Accuracy

Personal data should be relevant, accurate, complete, and up-to-date for the purposes it is used.

We use cookies and similar technologies to:

• Analyze site traffic and user behavior

• Remember your preferences

• Improve website functionality and user experience

• Measure the effectiveness of our services

You may control cookies through your browser settings. Disabling cookies may limit your ability to use certain features of our website.

4. Data Security

• Safeguards

We implement reasonable security safeguards to protect against unauthorized access, disclosure, copying, or modification of personal information, including data used for SMS marketing.

5. Customer Rights and Accessibility

• Information Accessibility

We provide our customers with information about our privacy practices upon request. You may contact us to inquire about or make requests regarding your personal information.

6. Policy Updates

Rock Ridge Media is committed to protecting your personal information and reserves the right to modify this policy as needed. Updates will be posted to this page, and we encourage you to review it periodically.

Contact Information

For questions or concerns about our Privacy Policy, please contact us at:

• Email: support [at] rockridgemedia.com

• Phone: +1 636-378-2009