Terms of Service and Privacy Policy for Rock Ridge Media

Effective Date: November 1, 2024

Thank you for choosing Rock Ridge Media. This document outlines the Terms of Service for all Rock Ridge Media services and our Privacy Policy, including how we handle and protect personal information. This document may be updated periodically without notice, so please review it regularly.

Terms of Service

By engaging with Rock Ridge Media services, the customer (“Company” or “customer”) agrees to the following terms:

1. Marketing Performance
Rock Ridge Media makes no warranties or guarantees that their products and services will lead to any specific outcome, including increased sales or other benefits. The customer acknowledges that use of the work produced by Rock Ridge Media is at their own risk.

2. Liability Disclaimer
All work provided by Rock Ridge Media is delivered “as is” without warranties, expressed or implied. Rock Ridge Media disclaims all warranties, including without limitation, implied warranties of merchantability, fitness for a particular purpose, and non-infringement of intellectual property.

3. Indemnity
The customer agrees to indemnify and hold Rock Ridge Media harmless from any liability arising from the customer’s use of the work produced by Rock Ridge Media.

4. Cancellations and Refunds
Service cancellations must be made within 7 days of the transaction to qualify for a refund. Refunds will not be issued for cancellations beyond these timeframes or under any other circumstances.

Privacy Policy

Your privacy is important to us. This Privacy Policy outlines how Rock Ridge Media collects, uses, and protects personal information, including information gathered for SMS marketing. By opting in to receive SMS messages from Rock Ridge Media, you consent to our collection and use of your information as described below.

1. Information Collection and Use

• Purpose Identification

Before collecting personal information, we will identify the purposes for which it is collected, such as providing marketing services, fulfilling orders, or sending SMS or email messages to opted-in recipients.

• Consent

By providing your personal information and opting in to receive SMS marketing, you consent to our use of this information for the specified purposes. We will not use your personal data for other purposes without your consent, unless required by law.

• Retention of Information

We retain personal information only for as long as necessary to fulfill the purposes for which it was collected. This includes maintaining records for legal, operational, or reporting obligations.

2. SMS Marketing

• Opt-In and Communication

When you provide your mobile number and opt in, Rock Ridge Media may send you SMS messages about offers, promotions, and updates. Message and data rates may apply, and message frequency varies. You may opt out of receiving SMS messages at any time by following the opt-out instructions in any SMS message or by contacting us directly.

• Security and Privacy

We use appropriate technical and organizational measures to protect personal information used for SMS marketing from unauthorized access, disclosure, and misuse.

3. Data Collection Methods

• Fair Collection

We collect personal information by lawful and fair means, with the individual’s knowledge or consent where appropriate.

• Relevance and Accuracy

Personal data should be relevant, accurate, complete, and up-to-date for the purposes it is used.

4. Data Security

• Safeguards

We implement reasonable security safeguards to protect against unauthorized access, disclosure, copying, or modification of personal information, including data used for SMS marketing.

5. Customer Rights and Accessibility

• Information Accessibility

We provide our customers with information about our privacy practices upon request. You may contact us to inquire about or make requests regarding your personal information.

• Opt-Out Options

If you wish to opt out of receiving SMS messages or other communications, you may do so by following the unsubscribe instructions provided in any message or by contacting us directly.

6. Policy Updates

Rock Ridge Media is committed to protecting your personal information and reserves the right to modify this policy as needed. Updates will be posted to this page, and we encourage you to review it periodically.

Contact Information

For questions or concerns about our Terms of Service or Privacy Policy, please contact us at:

• Email: info [at] rockridgemedia.com

• Phone 636-378-2009