Last updated: February 9, 2026

Thank you for choosing Rock Ridge Media. This document outlines our Terms of Service. This document may be updated periodically without notice, so please review it regularly.

If you have any questions regarding privacy, please read our privacy policy.

1. Overview & Acceptance

By purchasing any product or service from Rock Ridge Media LLC (“RRM,” "Rock Ridge Media," “we,” “us,” “our”) including, without limitation, website design, hosting & maintenance plans, email marketing, SMS text marketing, marketing automation packages, and AI services (collectively, "Service," “Services,” "System," or "Systems"), you (“Client,” “you,” “your”) agree to these Terms of Service (“Terms”). If you do not agree, do not purchase or use the Services.

2. Eligibility

You must be (i) at least 18 years old; (ii) the owner, authorized officer, or designated agent of a United States-based business entity; and (iii) able to enter into binding contracts.

3. SMS Messages

ROCK RIDGE MEDIA LLC sends occasional SMS messages to opted-in users for informational and service purposes.

You can cancel SMS messages from us at any time. Just text "STOP" to the phone number from which the message is received. After you send the SMS message "STOP" to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time and we will start sending SMS messages to you again. If you are experiencing issues with the messaging program you can reply with the keyword HELP for more assistance, or you can get help directly through the contact information at the bottom of this page.

Carriers are not liable for delayed or undelivered messages.

As always, message and data rates may apply for any messages sent to you from us and to us from you. You will receive less than 5 messages from us per month. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.

Age Restriction: You must be 18 years or older to participate in our SMS program.

4. Scope of Services

4.1 Website Design

Build scope: Up to one (1) ten-page WordPress website using a customized RRM template, customized with Client-provided logo, colors, images, and copy (“Site”).

Exclusions: e-commerce, membership, custom code, advanced integrations, or functionality not present in the basic website template.

Revisions: Two (2) rounds of content or image swaps within seven (7) days of first draft delivery. Additional revision rounds or scope changes are billed at $125/hr.

Go-Live timeline: The 14-Day Go-Live Guarantee (Section 7) starts once RRM receives all required assets and the first hosting payment clears.

4.2 Hosting & Maintenance Plan

Includes managed hosting, SSL certificate, core software updates, nightly backups, uptime monitoring, and up to 3 minor content edits per month.

4.3 Optional Upgrades

Client may purchase add-on services such as review automation, CRM/email/SMS marketing, search engine optimization, and AI concierge features under separate pricing (“Upsell Packages”). Add-ons inherit these Terms unless superseded by an add-on agreement.

5. Fees, Trials & Billing

Setup fees are charged at checkout. Subscription fees are billed monthly thereafter unless canceled under Section

Subscription: Subscription charges bill monthly unless canceled under Section 10.

Early‑Release (handoff) Fee: $500 — applies if Client requests transfer or cancellation of the Site within first 12 months.

Upgrade Fees: per add‑on plan — invoiced immediately, then monthly.

All payments are processed via Stripe. Client authorizes RRM to auto‑charge the payment method on file for recurring fees until canceled.

6. Client Responsibilities

Provide assets (logo, colors, high‑resolution images, copy, legal policies) within 48 hours of RRM’s request.

Timely feedback on drafts within 48 hours. Delay pauses the Go‑Live clock.

Client is responsible for legal compliance for all content supplied.

Domain & DNS access to point the Site live.

Data privacy & SMS/email compliance for all contacts uploaded into RRM systems.

7. Intellectual‑Property Rights

Client Content: Client retains all rights to images, copy, and trademarks it provides.

RRM Material: RRM retains all IP in templates, custom code, and proprietary processes. RRM grants Client a non‑exclusive, perpetual license to use the final Site for its own business.

Site Ownership: After the initial 12‑month term and so long as all balances are paid, Client may migrate or replicate the Site without additional fee.

8. Proprietary Systems, License Grant & Reverse Engineering Restrictions
Rock Ridge Media retains ownership of all proprietary systems, workflows, automation frameworks, methodologies, strategies, and underlying know-how used in delivering the Services. Upon full payment, Client is granted a non-exclusive, non-transferable license to use the implemented systems solely for Client’s internal business operations. Client may not copy, transfer, sublicense, or provide third-party access to these systems without Rock Ridge Media’s prior written consent.

Client agrees not to copy, reproduce, distribute, sublicense, disclose, reverse engineer, analyze, deconstruct, or attempt to derive the underlying structure, strategies, or methodologies of the Proprietary Systems for the purpose of replicating them or enabling their use by third parties. Client may not provide access to the Systems to competing service providers without Rock Ridge Media’s prior written consent.

These protections ensure we can continue investing in improving our systems while delivering consistent value to Client.

9. 14‑Day Go‑Live Guarantee

Once RRM confirms receipt of all required assets and the initial hosting payment, RRM will launch the Site within fourteen (14) calendar days (“Guarantee Period”). If RRM fails, RRM will apply a credit equal to one (1) month of hosting ($97) to Client’s next invoice.

Guarantee excluded for delays caused by Client, third‑party outages, scope changes, or force‑majeure events.

10. Term & Cancellation

Initial Term: Twelve (12) months of paid hosting & maintenance starting on the first subscription payment date.

Cancellation: After 12 months, Client may cancel anytime via written notice 5 business days before the next billing date.

Early exit: Cancellation before month 12 incurs the $500 Early‑Release Fee.

Effect of cancellation: Hosting and maintenance services cease on the effective cancellation date.

11. Refunds

All setup fees, early‑release fees, and monthly fees are non‑refundable once charged.

12. Disclaimer & Limitation of Liability

RRM provides Services “AS IS.” RRM disclaims all warranties, express or implied, including merchantability or fitness for a particular purpose. Rock Ridge Media specifically makes no warranties or guarantees that their products and services will lead to any specific outcome, including increased sales or other benefits. The customer acknowledges that use of the work produced by Rock Ridge Media is at their own risk.

To the fullest extent permitted by law, RRM’s total liability under these Terms shall not exceed the fees actually paid by Client during the one (1) month preceding the claim. RRM shall not be liable for lost profits, data, or consequential damages.

13. Indemnification

Client agrees to defend, indemnify, and hold harmless RRM from any claim arising out of (i) Client Content, (ii) Client’s breach of these Terms, or (iii) Client’s violation of law.

14. Confidentiality

Each party must keep confidential information disclosed by the other party secret, using the same care it applies to its own confidential information, for three (3) years after termination.

15. Modifications

RRM may update these Terms by posting a new version at rockridgemedia.com/legal. Material changes take effect 30 days after posting; continued use of Services constitutes acceptance.

16. Governing Law & Dispute Resolution

These Terms are governed by the laws of the State of Missouri, excluding conflict‑of‑law rules.

17. Arbitration; Waiver of Collective Actions

Agreement to Arbitrate: Any dispute, claim, or controversy arising out of or relating to these Terms, the Services, or the relationship between the parties (“Dispute”) shall be resolved solely by binding arbitration administered by the American Arbitration Association (“AAA”) under its Commercial Arbitration Rules then in effect (collectively, “Rules”), as modified by this Section.

Small-Claims-Court Waiver: The parties expressly waive any and all rights to bring or defend any Dispute in small-claims court (or its equivalent tribunal) in any jurisdiction. All Disputes, regardless of the amount in controversy, shall be resolved exclusively by binding arbitration pursuant to this Section 15. The arbitrator shall have exclusive authority to decide any issue of arbitrability, including whether this waiver is enforceable.

Arbitrator & Venue: The arbitration shall be conducted before one (1) neutral arbitrator selected in accordance with the Rules. Unless the parties agree otherwise, the hearing shall take place in St Charles County, Missouri, or if a party so requests, virtually by video conference. The arbitrator must be an attorney licensed for at least ten (10) years and experienced in commercial-contract matters.

Governing Law & Authority: The arbitrator shall apply Missouri law (without regard to conflicts principles) and the Federal Arbitration Act (9 U.S.C. §1 et seq.). The arbitrator may award any relief available in court, including injunctive or declaratory relief, but only in favor of the individual party seeking relief and only to the extent necessary to provide that party’s warranted relief.

Class-Action Waiver: No class, collective, consolidated, private-attorney-general, or representative action is permitted. The parties agree that any Dispute will be arbitrated only on an individual basis, and not with any claim of any other person or entity.

Fees & Costs: The filing party shall pay the initial AAA filing fee; the parties shall share the arbitrator’s fees and other administration costs equally unless the arbitrator’s award shifts fees under applicable law or these Terms. Each side bears its own attorneys’ fees unless a statute or the Rules provide otherwise.

Confidentiality: The existence of the arbitration, any filings, and any rulings shall be confidential except as necessary to enforce or challenge the award in court.

Judgment on Award: The arbitrator’s award shall be final and binding. Judgment may be entered in any court with jurisdiction.

Severability: If any provision of this Section 15 is held invalid, the remaining provisions shall remain in force.

18. Entire Agreement & Severability

These Terms, together with any add‑on agreements and signed Scopes of Work or Statements of Work, constitute the entire agreement between the parties and supersede all prior proposals. If any provision is found unenforceable, the remainder shall remain in effect.

19. Contact Information

Rock Ridge Media LLC

329 Lake Side View Lane

Suite 221B

Saint Peters, MO 63376

[email protected]

+1 (636) 378-2009