EVEN GREAT BUSINESSES
GET BAD REVIEWS

A while back, I got a call from a client who owns a restaurant.

He's been in business for decades. Knows a lot of customers by name.

One day, he saw a new review come in on Google.

One star, and a story that was so awful it seemed too awful to be true. One of those "I'll never go back" reviews.

He was stunned.

He actually remembered the customer. Talked with her. Thought everything went fine.

It wasn't just frustrating. It hurt.

And for a couple days, he kept playing the interaction in his head. Wondering what went wrong. Wondering how many other people would see that review and decide to eat somewhere else.

Here's what he didn't know at the time...

A bad review doesn’t have to be the end of the story.

In fact, handled the right way, it can show future customers that when things go wrong, you’re honest, thoughtful, and willing to make things right.

We worked together on a response. Nothing defensive. No excuses. Just a short, calm reply that showed the care he puts into his work.

The result?

That one-star review didn’t scare people away. It actually made him look more trustworthy.

I put together a short guide that shares the exact process we used.

It’s called Reputation Rescue. It includes a simple 4-step formula, copy-and-paste replies for tough situations, and a checklist to help you bounce back fast.

Let me know if you'd like a copy (use the chat box in the lower right-hand corner). No charge. Just something that might help next time the unexpected shows up.