The majority of customers would rather interact with a chatbot than call customer service. One benefit of businesses using a chatbot is that they are available 24 hours a day, 7 days a week. They can provide customers with quick, immediate solutions to problems. The answers from chatbots are accurate and are becoming even more efficient with advances in AI technology. Chatbots can collect information about customers and provide them with a personalized response. If you are a business owner, you can promote new products and services via your chatbots.
- Because customers prefer the quicker response times provided by Chatbots, businesses need to add this to their customer service options.
- Even outside of regular business hours, Chatbots can provide customers with answers to simple questions.
- Chatbots allow for a personalized experience for customers and provide opportunities to cross-promote additional products.
“In addition, a Facebook study found 65% of millennials, 65% of Gen Xers, and 63% of baby boomers would much rather send a message than call customer service.”